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Joya offers the guarantee against factory defect of all your shoes that are bought in www.joyadaterra.com with the deadline of 12 weeks from the date of purchase when used in normal conditions of the purpose of use.
What happens if I receive a damaged product?
If the product presents a problem after its use, we will repair it or give a credit for the purchase of a new shoe. Credits will not be considered if the shoes are subjected to excessive use, misuse or accidental damage. We caution that this post-use warranty does not apply to products purchased in promotions.
All situations will be evaluated case by case. Send us photos of your damaged products with the proof of purchase to email@example.com and we will return as soon as possible.
* Exchanges are subject to availability
What happens if I don't receive my package?
All shipments payed via Paypal are insured to its full content, if you don't receive your package within 10 days of its shipment please contact us for a full refund of your purchase. For all other methods of payment we offer the option of shipping via carrier, please let us know if you prefer that shipping method during your purchase.
Does Joya have any Certifications in Sustainability?
Sustainability must be a part of the overall process of production chains in all sectors. This is why the Brazilian Association of Footwear Industries (Abicalçados) and the Brazilian Association of Leather, Footwear and Artifact Components Companies (Assintecal) have created the Sustainable Origin Program for companies in the footwear production chain.
Our Sustainability Program promotes the alignment of the national footwear and components industries with global sustainability initiatives, boosting Brazilian exports and taking care of the environment.
We think of fashion as an ecosystem, which sews the present and the future.
Because of this, Sustainable Origin certifies fashion companies that are aware of social, economic, cultural and environmental issues. And it constantly monitors compliance with the initiatives required by each seal.
We employ local workers and are committed to the highest standards of ethical manufacturing. The factory has a strict non-toxic policy and they recycle nearly all their waste products, including fabric off-cuts and water.
Copacabana, Rio de Janeiro.
We will gladly ship your order worldwide.
We ask that you allow for 6-10 days to receive your order.
Please see our FAQs for more information about our return policy.
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